Privacy Policy

Weleda Australia Pty Ltd (“Weleda”) is committed to protecting your privacy. We recognize the trust you put in us when you share information on this website, www.weleda.com.au (“Website”). This Privacy Policy describes how we collect and use information from and about you collected on the Website. Please be aware that this policy governs o nly information that is gathered online by this Website and does not extend to any other means of communication connected to Weleda.

This Privacy Policy has been adopted to ensure that your personal information is handled in accordance with the Australian Privacy Principles (“APPs”) set out in Schedule 3 of the Privacy Act 1988 (Cth). 

Weleda respects your privacy. The only personally identifiable information Weleda collects about you is what you provide to Weleda, for example by completing a Weleda “contact us” form, participating in a Weleda competition, subscribing to Weleda's newsletter, purchasing product via our online shop or by some other interactive channel.

We use a Customer Relationship Management (CRM) system to help manage and enhance our interactions with webshop customers. This system allows us to send post-purchase communications, such as review requests, to gather feedback on our products and services. Our CRM system securely stores your contact details and is used only for communications relevant to your experience with us. We ensure that all data is managed in compliance with applicable privacy laws, and you can opt out of non-essential communications at any time.

Weleda collects personally identifiable information, such as email address, name, mailing address, phone number, gender and date of birth, only if individual website visitors wish to give Weleda this information. Weleda uses personally identifiable information to improve its product offerings, analyse website usage, improve and customize its websites, and for general customer relationship and service purposes, such as responding to a question about a product or completing a customer order. We may use your contact information to send you a request for product feedback or reviews after your purchase, as part of our legitimate business interests in improving customer experience.

As part of Weleda’s normal business operations, Weleda may share a user’s personally identifiable information with certain third-party service providers. For example, Weleda discloses personally identifiable information to third parties when it is reasonably necessary in order to enable Weleda to provide services that have been requested by users, to provide information that has been requested by users or to provide products that have been ordered by users. Additionally, some of Weleda´s website operations, product fulfilment operations, marketing programs, data processing and data analysis may be managed and/or conducted by Weleda’s affiliates and/or third-party service providers. Weleda may provide access to your profile and personally identifiable information to such affiliates and/or third-party service providers for the purpose of providing services to you on behalf of Weleda or to enable such affiliates and service providers to provide services to Weleda.

Weleda can (and you authorise Weleda to) disclose any information about you as required by law, including voluntary disclosures to law enforcement agencies and government officials, as Weleda, in its sole discretion, believes necessary or appropriate.

Weleda may also disclose or use personally identifiable information to investigate and respond to any third party complaints or violations of Weleda’s rights.

Weleda is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. 

Weleda may store your personal information on its secure servers in Germany but does not otherwise disclose your personally identifiable information to countries outside of Australia. The exception is where you reside outside Australia and you place an order via the Website which is delivered to your home country. In that case, your personal information will be disclosed to third party shipping and fulfilment providers in your home country in order to deliver your order.

This Privacy Policy is governed by the laws of the New South Wales, Australia, which is where this Website is maintained. You should be aware that when you submit your personally identifiable information to Weleda through this Website, your information will be deemed sent to Weleda from Australia. In using the Website and submitting your personally identifiable information to Weleda, you acknowledge that your information will be handled in accordance with the laws of New South Wales, Australia, which may be different to the privacy laws in your home country.

By providing any personal information to Weleda through this Website, all users, fully understand and unambiguously consent to the submission, collection and processing of such information in Australia. Some of Weleda’s other websites are targeted towards countries other than Australia and are intended for visitors from those countries. If you are a resident of a country other than Australia and you give Weleda personal information through a Weleda website targeted towards your country of residence, that information will be stored and used in accordance with the laws of the country in which the Website is maintained and you should review the Privacy Policy that appears on that website.

Transfer of Information

In the event Weleda Australia or one of its divisions is ever sold to or acquired by another company, Weleda reserves the right to transfer ownership of your personally identifiable information to the acquiring company.

Changes in this Privacy Policy

If Weleda decides to make any material changes to this Privacy Policy, Weleda will notify users by posting any such material changes on this page in this section of the Website. Weleda reserves the right to modify this Privacy Policy at any time, so please review it frequently. Your use of this Website after changes to this Privacy Policy have been made constitutes acceptance of those changes going forward.

Security Policy

When purchasing from Weleda your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre 

We use OneTrust as our consent tool. With this data protection management software, we offer you the possibility to consent to the storage of cookies in a legally compliant manner and to ensure the revocation of consent. Furthermore, the consent is documented for legal proof and the setting of cookies is technically controlled. Cookies are used for this purpose, which saves your cookie settings on our websites. Thus, your cookie settings can be retained when you visit our platforms again, as long as you do not delete the cookies beforehand. You can adjust your settings at any time.
The software is operated by OneTrust as software as a service in the cloud.

Processing Company:
OneTrust Technology Limited
82 St. John Street, London
England, EC 1M 4JN

Privacy information of the processing company:
Below is the email address of the data protection officer of the processing company.
[email protected]

Data processing purposes OneTrust:

• Offering the possibility to consent to cookies,
• to document this consent
• to ensure the revocation of consent, and
• to control the setting of cookies

Data collected OneTrust.

• IP address: Technical delivery of a DSGVO-compliant cookie toolbar. Not stored.
• Pseudo-anonymous browser ID: Retention of given/extracted consents by groups/solutions with indication of the time of change in order to be able to provide legal proof of the given consent.
• In case of consent, information on browser, country, device type is also stored.

Legal basis:
The following is the required legal basis for the processing of personal data:
Art. 6 para. 1 p. 1 lit. a GDPR (consent).

The required legal basis for the use of cookies and similar technologies for this tool:
Art. 25 para. 2 TTDSG (technically necessary).

Place of processing:
European Union

Retention period cookie:
1 year

Data retention period:
1 year

Data recipient:
OneTrust Technology Limited

Transfer to third countries:
Worldwide

Further Information:
Click here to read the privacy policy of the data processor and to request further information if necessary. 

If you wish to object, please click on the "Cookie Settings" button in the "Cookies " section on this page.

We use cookies and similar technologies in order to be able to offer you a personalised online experience.

Cookies allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Weleda only last while you are browsing our website/s. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you through our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address", and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our Website except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make, after completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Weleda also uses third-party service providers to track and analyse non-personally identifiable usage and volume statistical information from website users.

Please see our Cookie Overview for more information on how Weleda uses cookies and similar technologies.

Cookie Settings

If your personally identifiable information changes or if you no longer desire to receive any of Weleda’s services, you may access, correct, update, delete or deactivate your account by logging into your account or emailing us at [email protected].

Other ways to contact us:

Postal address: Unit 16, 2 Daydream Street, Warriewood, NSW 2102

Telephone: 1300 551 454

Choice/Opt-Out

If you provide Weleda with your email address or mailing address, Weleda may send you newsletters, information on products, services and promotions or offer you the opportunity to participate in Weleda marketing and promotions, such as surveys or contests. With respect to any such emails, within the emails Weleda will provide you with the opportunity to "opt-out" of having your personally identifiable information used for such purposes in the future. 

If at any time you believe that Weleda has not adhered to this Privacy Policy or if you are concerned that there may have been a breach of your rights under the applicable laws including the APPs, you can contact us by email at [email protected] or on the contact details below:

Postal address: Unit 16, 2 Daydream Street, Warriewood, NSW 2102

Telephone: 1300 551 454

Weleda takes such matters seriously and we will use all reasonable efforts to promptly deal with the matter. Any complaint received will be assessed as soon as possible and we will endeavour to respond within 14 business days of receipt.

We reserve the right to change, suspend or cancel the promotions at any time without notice.

We welcome any questions, concerns or comments which you may have in relation to our company, products, Website or Privacy Policy. For general questions about our company and any comments on our Website and/or our Privacy Policy, please contact Weleda at [email protected].

Other ways to contact us:

Postal address: Unit 16, 2 Daydream Street, Warriewood, NSW 2102

Telephone: 1300 551 454